Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you, the customer ("Customer", "you"), and AB-Labz (the "Operator"), the entity described in Company Information, governing your access to and use of the AB-Labz platform.

By creating an account, activating a license key, or accessing the platform, you confirm that you have read, understood, and agree to these Terms on behalf of the legal entity you represent. These Terms apply to business customers only; the platform is not intended for use by consumers in a personal capacity.

If you do not agree to these Terms, do not access or use the platform.

2. Definitions

• "Platform" means the AB-Labz web application accessible at workbench.ab-labz.com and any associated APIs.
• "License Key" means the time-limited access credential issued to the Customer upon purchase.
• "License Period" means the duration specified at purchase (1, 3, or 6 months) beginning on the date of key activation.
• "Workspace" means the Customer's isolated environment within the platform, containing experiment configurations, analyses, and results.
• "Experiment Data" means data the Customer submits to the platform via CSV upload or API for analysis.
• "Results" means statistical analyses, reports, AI-generated insights, and other outputs produced by the platform from Experiment Data.
• "Runner" means the self-hosted component of the platform that operates within the Customer's own infrastructure and does not transmit raw data to the Operator.

3. License Grant

Subject to these Terms and payment of applicable fees, the Operator grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Platform during the License Period for the Customer's internal business purposes.

This grant does not constitute a sale of software. The Customer receives a right of use only. All rights not expressly granted remain with the Operator.

4. License Types and Access

The Platform is offered under three license types. Pricing, included features, and access conditions for each tier are detailed in Licensing & Billing.

• Solo — free tier for individual practitioners.
• Corporate Basic — paid tier for teams, hosted on Operator infrastructure.
• Corporate Self-hosted — paid tier for teams requiring on-premises deployment.

5. Account Registration and Security

To use the Platform, the Customer must register an account. The Customer agrees to provide accurate and complete information and to keep account credentials secure and confidential.

License Keys are issued per organization and may not be shared with or transferred to other organizations. The Customer is fully responsible for all activities conducted under their account.

The Customer must notify the Operator promptly at [email protected] upon becoming aware of any unauthorized access to their account.

6. Acceptable Use

The Customer agrees to use the Platform only for lawful purposes and in accordance with these Terms. Specific prohibitions are set out in the Acceptable Use Policy, which forms part of these Terms.

The Operator may suspend or terminate access without notice if the Customer materially violates the Acceptable Use Policy.

7. Data Processing and Privacy

The Operator processes personal data of the Customer's authorized users (name, email, access logs) as a data controller under the Privacy Policy.

When the Customer submits Experiment Data to the Platform, the Operator acts as a data processor on behalf of the Customer as data controller. This relationship is governed by the Data Processing Agreement, which forms part of these Terms and becomes effective upon first submission of Experiment Data.

The Customer warrants that all Experiment Data has been lawfully collected and that its submission to the Platform complies with applicable data protection laws.

8. Intellectual Property

All rights in the Platform, including software, algorithms, interfaces, design, and documentation, belong to the Operator or its licensors. Nothing in these Terms transfers ownership of the Platform to the Customer.

The Customer retains all rights in Experiment Data and Results generated from that data. The Operator does not acquire any ownership rights in the Customer's data by processing it.

9. Disclaimers

The Platform is provided on an "as is" and "as available" basis. The Operator makes no warranties, express or implied, regarding the Platform, including warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.

10. Limitation of Liability

To the maximum extent permitted by applicable law, the Operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, or loss of business opportunity, arising from or related to the use of or inability to use the Platform.

The Operator's total aggregate liability to the Customer arising under or in connection with these Terms shall not exceed the fees paid by the Customer in the three months preceding the event giving rise to the claim. For the Solo (free) tier, the Operator's total liability shall not exceed EUR 100.

11. Indemnification

The Customer agrees to indemnify and hold the Operator harmless from and against any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from: (a) the Customer's violation of these Terms or the Acceptable Use Policy; (b) the Customer's Experiment Data, including any claim that it infringes third-party rights or was unlawfully collected; or (c) the Customer's violation of applicable laws.

12. Term and Termination

These Terms are effective from the date the Customer first accesses the Platform and continue until the License Period expires or the agreement is otherwise terminated.

License Keys are not automatically renewed. Access to the Platform ceases when the License Period ends unless a new License Key is activated.

The Operator may suspend or terminate access immediately if the Customer materially breaches these Terms, engages in conduct that causes or threatens harm to the Platform or other users, or fails to pay applicable fees.

The Customer may stop using the Platform at any time. Termination does not entitle the Customer to a refund, except as set out in Licensing & Billing.

13. Data Export and Offboarding

Upon expiry of the License Period, the Customer's Workspace enters a 30-day read-only period during which data can be exported. After this period, the Workspace is permanently deleted.

Full details of what can be exported, the export format, and the offboarding process are set out in Data Export & Offboarding.

14. Changes to These Terms

The Operator may update these Terms from time to time. Material changes will be communicated to the Customer by email at least 30 days before taking effect.

Continued use of the Platform after the effective date of updated Terms constitutes acceptance. If the Customer does not agree to updated Terms, they must cease use and may request a pro-rata refund for the remaining unused License Period.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Serbia, without regard to its conflict of law rules.

For customers established in the European Economic Area, mandatory provisions of applicable EU regulations—including GDPR—apply in addition to and, where they conflict, take precedence over these Terms.

The parties shall attempt to resolve any dispute amicably through negotiation. If a dispute cannot be resolved within 30 days of written notice, it shall be submitted to the competent courts in the Republic of Serbia. Customers established in the EEA retain the right to bring proceedings before their local courts as required by applicable law.

16. General Provisions

• Entire agreement. These Terms, together with the DPA, Privacy Policy, Acceptable Use Policy, and Licensing & Billing document, constitute the entire agreement between the parties regarding the Platform and supersede all prior understandings.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force.
• No waiver. Failure by the Operator to enforce any right under these Terms does not constitute a waiver of that right.
• Assignment. The Customer may not assign or transfer rights or obligations under these Terms without the Operator's prior written consent. The Operator may assign its rights in connection with a merger, acquisition, or sale of assets.

17. Contact

For questions regarding these Terms, contact the Operator at [email protected].