Licensing & Billing
1. License Tiers
AB-Labz is available under three license tiers. All paid tiers provide unlimited users within the licensed organization.
- For individual practitioners and personal experimentation work
- Single-user access; no team collaboration features
- Hosted on Operator infrastructure
- No license key required; access via account registration
- Features and limits may be changed at any time
- For teams and organizations
- Unlimited users within the licensed organization
- Hosted on Operator infrastructure (DigitalOcean, Frankfurt, EU)
- Full platform access including collaboration, API, and AI insights
- Access via license key; key activates the License Period
- For organizations requiring on-premises or private-cloud deployment
- Unlimited users within the licensed organization
- Customer manages their own hosting infrastructure
- Experiment data never leaves the Customer's infrastructure
- Access via license key; key activates the License Period
- Customer responsible for infrastructure security and maintenance
2. License Periods and Key Activation
Paid licenses are issued as time-limited keys for a period of 1, 3, or 6 months, selected at the time of purchase. The License Period begins on the date the key is first activated.
Keys are not automatically renewed. Access to paid features ceases when the License Period ends. The Customer must purchase a new license key to continue.
License keys are non-transferable. A key issued for one organization may not be used by or transferred to another organization.
3. Payment
Payment is due in full prior to key issuance. The Operator issues an invoice upon receipt of payment. Accepted payment methods are specified at the point of purchase.
All prices are in EUR. The Operator reserves the right to change pricing for future license periods with 30 days' notice. Changes do not affect already-issued keys or active License Periods.
4. VAT and Taxes
AB-Labz is operated by a Serbian sole proprietorship. Services provided to EU businesses are generally subject to the EU VAT reverse-charge mechanism. The Customer is responsible for self-assessing and remitting VAT to the relevant tax authority in their jurisdiction.
The invoice will specify whether VAT is charged. If the Customer is required to provide a VAT registration number (BTW/BTN or equivalent), this must be provided before invoicing.
5. Refunds
A full refund is available if the Customer requests cancellation before the license key has been activated. Refund requests must be sent to [email protected].
Once a key has been activated, no refunds are issued, except:
- If the Platform is materially unavailable for more than 72 consecutive hours within the License Period due to reasons within the Operator's control, the Customer may request a pro-rata refund for the affected period.
- If the Operator terminates access without cause, a pro-rata refund for the remaining License Period will be issued.
Approved refunds are processed within 10 business days to the original payment method.
6. Multiple Licenses
The Customer may purchase additional license keys to extend access beyond the current License Period. Keys for the same organization stack consecutively (a new key activates after the current one expires). Concurrent keys for the same organization are not supported.
7. Access on Expiry
When a License Period ends, the Customer's Workspace enters a 30-day read-only period. During this period, existing data can be viewed and exported but no new analysis can be run. After 30 days, the Workspace is permanently deleted. See Data Export & Offboarding for details.
8. Contact
For billing enquiries, invoices, or refund requests, contact [email protected].